Refund Policy of SimpleMinnowThicket

Last updated: April 1, 2023

Thank you for your purchase at SimpleMinnowThicket. We strive to offer the best pizza and related products for our customers. Located at 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom, we pride ourselves on the quality of our food and service. However, we understand that there may be times when you need to return a product purchased through our website simpleminnowthicket.sbs.

This policy outlines the conditions under which you may be eligible for a refund or exchange. Please read it carefully to understand your rights and our obligations.

Refund Conditions

We accept refund requests under the following conditions:

• The item you purchased is defective or not up to our quality standards.
• You received the wrong product that does not match what you ordered.

In cases where the product is unsatisfactory due to personal taste preferences, we encourage you to reach out to our customer service team at +44 20 7946 0958 to provide feedback but we do not guarantee a refund.

Refund Process

To initiate a refund, please contact us within 24 hours of receiving your product. You will need to provide:

• Your original receipt or proof of purchase.
• A detailed explanation of the issue with the product.
• A clear photo of the defective or incorrect item, if applicable.

Upon receipt of your request, our team will investigate the issue and inform you of the eligibility of your refund. If approved, we will process the refund to your original method of payment within a certain number of days, depending on your card issuer’s policies.

Non-Refundable Items

Please note that certain items are not eligible for refunds:

• Gift cards
• Downloadable products
• Food items that have been partially consumed or tampered with.

Exchanges

If you prefer, we may offer an exchange instead of a refund. In the case of a defective or incorrect item, we will happily exchange it for the right product. Please contact our support at +44 20 7946 0958 to check if your product is eligible for an exchange.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account or card statement again. It may take some time before your refund is officially posted by your bank. If you’ve done this and still have not received your refund, please contact our customer support team.

Contact Information

For any questions or concerns regarding our Refund Policy, please contact us at:

SimpleMinnowThicket

Address: 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom

Phone: +44 20 7946 0958

Website: simpleminnowthicket.sbs

We value our customers and are committed to providing a satisfying dining experience. Our goal is your complete satisfaction, and we will do our best to ensure any issues are resolved in accordance with this policy.